"Design Of Everyday Things" by Don Norman is a book that not only shares principles of good design but also evaluates those from perspective of human psychology.
Book starts from design principles including making things discoverable, understandable and making it more delightful for users.
It then delves into difference between human and machines and who is good in what. Basically, human strength is being creative, flexible and imaginative while machines are good in being precise and acurate.
It then talks about how humans can interpret precise behavior from imprecise knowledge in the head and in world and that's something that even AI cannot do.
Finally, it talks about errors and how can they be classified as slips and mistakes. It further classifies them and talks about how to use design principles to avoid them.
Overall a must read for everyone interested in solving customer needs.
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